WTS Staff app: Privacy policy

The WTS Staff app is a private app for the team at Watch This Space, who run Lake District Coliving. It gives staff access on their phones to the same portal they use on the web. It is not for the public, and you can only sign in with an account the team has set up for you.

Who is responsible for your data

Watch This Space is responsible for the information held in the portal and the app. The app and portal are built, hosted and supported on its behalf by RCSC NW Limited, which only uses the data to provide this service.

What the app uses

• Your account: your name, work email address and a secure sign-in token, so you stay signed in. Your password is never stored on the phone.
• Portal information you open: emails, WhatsApp and text conversations, tenant, property and room details, and in-house notes and actions. This is the same information you can already see in the portal on the web, and it stays on the portal's servers.
• Messages and photos you send: replies you write, and any photo you choose to take or attach, are sent to the portal so they can be delivered.
• Notifications: a notification token for your phone, the device name and the app version, so the portal can send you alerts. You choose which alerts you get in the app's settings.
• Security records: when you view alarm, door or Wi-Fi codes, the portal records who viewed them and when.

What the app does not do

• No advertising, no tracking across other apps or websites, and no selling of data.
• No analytics or third-party tracking tools.
• Face ID is handled entirely by your phone. The app never sees or stores your face data.
• Your photo library is only opened when you choose a photo to send or save.

Who else is involved

• Apple delivers push notifications to your phone. A notification can include a short preview, such as who a message is from.
• Our hosting and messaging providers store the portal's data and deliver emails, WhatsApp and text messages, under contracts that protect the data.

How long data is kept

Your notification token is removed when you sign out or your account is closed. Information in the portal is kept in line with Watch This Space's normal record keeping for tenancies and correspondence.

Your rights

Under UK data protection law you can ask to see the personal data held about you, ask for it to be corrected or deleted, or object to how it is used. Please email theteam@watchthisspace.property. If you are unhappy with how your data is handled, you can also contact the Information Commissioner's Office at ico.org.uk.

Changes

If this policy changes, the date at the top will be updated.

Contact

Watch This Space, Lake District Coliving
Email: theteam@watchthisspace.property