WTS Staff app: Support

The WTS Staff app is the staff-only companion to the Watch This Space portal, used by the team at Watch This Space to run Lake District Coliving. It lets staff answer emails, WhatsApp and text messages, look up tenants and properties, and see door and alarm codes on site, from their phone.

There is no public sign-up. Accounts are created by Watch This Space for members of staff, and you sign in with the same details you use for the portal.

Getting help

• Your account and access (signing in, a new account, a forgotten password, or what you can see): email the team at theteam@watchthisspace.property.
• Technical problems with the app (something not working, crashing or showing an error): technical support is provided by RCSC NW Limited at r.calvert@rcsc.uk. It helps to say what you were doing, the time it happened, and your phone's model and iOS version.

Frequently asked questions

I can't sign in

Check you are using your work email address and your portal password. If you have forgotten your password or your account has been switched off, email theteam@watchthisspace.property and the team will sort it out. The app can only be used with an account the team has set up for you.

Notifications aren't arriving

• In your iPhone's Settings, open Notifications, then WTS Staff, and check Allow Notifications is on.
• In the app, open Settings and check the email and WhatsApp alerts are on, and that quiet hours aren't set for the time you expect alerts.
• Check Focus or Do Not Disturb isn't silencing the app.
• If they still don't arrive, sign out of the app and back in, which registers your phone again.

Why does the app ask for Face ID to show codes?

Door, alarm and Wi-Fi codes are kept behind Face ID (or your passcode) so that nobody else picking up your phone can see them. Face ID is handled entirely by your iPhone: the app never sees or stores your face data. Each time a code is shown, the portal records who viewed it and when.

Privacy

Read how the app uses your information in the privacy policy.

Contact

Watch This Space, Lake District Coliving
Account and access: theteam@watchthisspace.property
Technical support (RCSC NW Limited): r.calvert@rcsc.uk